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Shipping & Returns

Shipping:

All orders are processed and shipped within 1-5 business days from our Canadian manufacturing facility in St Catharines, Ontario, Canada. See Shipping Schedule below for approximate times.

Note - If shipping across the border, USA/Canadian Customs will take additional time in transit. If your order needs to arrive on a certain date. Please email us or LiveChat with us before placing your order.

Click here for USA Shipping Rates or International Shipping Rates.

Shipping Rates:
Under $50 = $9.99
Under $75 = $4.99
$75 +  = FREE Shipping

Laundering Products = FREE Shipping

Note free shipping does not apply to: Northwest Territories, Nunavut, Yukon

Approximate Shipping Schedule:
BC         5-6 Days
AB         4-6 Days
SK          3-5 Days
MB         2-4 Days
ON, QC  1-3 Days
NB, NS, PEI    2-4 Days
NL, NT    4-6 Days
YT     6-7 Days
* Free shipping only applies to orders shipped within Canada or the US.
** Free shipping exclusions apply to remote locations in Canada and the US.

Returns & Exchanges - made easy!

As long as your products are unused, unwashed and in resalable condition (clean, no pet hair, no smells, etc.) you can mail your products back to us within 6 months from the date of purchase. Please fill out our Return & Exchange form below to receive your Return Authorization Number.

Return Policy - A full refund minus the actual cost to ship your order to you.

Exchange - Receive a full credit of the purchase price and free shipping on your exchange.

Credit - Receive a full credit of the purchase price to be used on any future order!


Return Policy: Mother ease will provide a full refund, less actual shipping and handling costs, on unused, unwashed, re-saleable products (clean, no pet hair, etc.) for a period of 6 months from the date of purchase. Products that are on clearance or are special orders do not qualify for return. Return mailing/shipping costs for returned items are the responsibility of the sender. After inspection, if any product has been washed or deemed un-saleable it will be mailed back at the customer’s expense.

Exchange Policy: Mother ease will exchange items that are unused, unwashed, and in re-saleable condition (clean, no pet hair, etc.) for a period of 6 months from the date of purchase. Products that are on clearance or are special orders do not qualify for exchange. Return mailing or shipping costs for exchanged items are the responsibility of the sender unless there was a mistake made by Mother ease. After inspection, if any product has been washed or deemed un-saleable it will be mailed back at the customer’s expense.

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